Buying a mattress isn’t something you do every day, and with so many options out there, it’s tough to decide where to get one. Some people love the convenience of shopping online, while others prefer testing mattresses in-store before making a decision.
A common question many people ask is, should I buy a mattress online or in store? The answer depends on what matters most to you, whether it’s price, convenience, or the ability to test the mattress before committing. Both options have pros and cons, and what works best depends on your budget, preferences, and how quickly you need a new mattress. Let’s break it down so you can make the best choice.
1. Buying a Mattress Online – Pros and Cons
Shopping online makes buying a mattress easier than ever. You can compare options, read customer reviews, and often find better prices. Many retailers now offer some of the best mattresses online, featuring high-quality materials, extended warranties, and risk-free sleep trials. With so many options available, finding a mattress that fits your needs and budget has never been easier. But there are some trade-offs.
Pros of Buying Online:
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Convenience: No need to drive to multiple stores. You can browse, compare, and order from home.
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Lower Prices: Many online retailers offer better deals because they don’t have showroom costs.
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More Options: You get access to a wider variety of brands, firmness levels, and features.
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Longer Sleep Trials: Most online companies offer 90–365 nights to test the mattress with easy return policies.
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No Sales Pressure: You can take your time without worrying about pushy salespeople.
Cons of Buying Online:
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Can’t Try Before You Buy: You have to rely on descriptions, customer reviews, and return policies.
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Shipping Delays: Delivery can take anywhere from a few days to a few weeks, depending on the brand.
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Returning Can Be a Hassle: While many brands offer free returns, coordinating pickup and refunds can take time.
Buying online works well if you’re comfortable making decisions based on reviews and want a risk-free trial. Many people find that a mattress store online offers a wider selection and better deals compared to traditional retailers. But if you prefer testing a mattress before committing, shopping in-store might be better.
Buying a Mattress In-Store – Pros and Cons
For years, buying a mattress meant going to a showroom, lying on different options, and getting advice from sales staff. Many people still prefer this method, especially those who want to feel a mattress before buying.
Pros of Buying In-Store:
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Test Before You Buy: You can lie down on different types of mattresses and see what feels best.
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Instant Purchase & Delivery: Many stores let you take the mattress home the same day or schedule quicker delivery.
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Expert Advice: Salespeople can answer questions and help compare options based on your sleep style.
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Negotiation & Bundle Deals: Some stores offer discounts, free accessories, or better financing options.
Cons of Buying In-Store:
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Higher Prices: Retail stores have more overhead costs, which can make their mattresses more expensive.
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Limited Selection: You’re restricted to what’s available at that particular store.
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Sales Pressure: Some shoppers feel pressured to buy before they’re ready.
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Stricter Return Policies: Many stores allow only exchanges or charge fees for returns.
Buying in-store makes sense if you need a mattress quickly or want to feel the firmness level before deciding. But if you want more variety and better deals, shopping online might be the smarter choice.
Factors to Consider Before Choosing
Budget
Online mattresses tend to be cheaper because brands don’t have to cover showroom expenses. However, in-store purchases sometimes come with promotions, bundles, or financing deals that could match online prices.
Comfort & Preference
If you already know what type of mattress you like, buying online is a great option. If you’re unsure about firmness levels or materials, visiting a store allows you to test different types before committing.
Return & Warranty Policies
Online brands usually offer longer sleep trials (90-365 nights) and hassle-free returns. In-store purchases often have shorter return windows or exchange-only policies. Always check the fine print before making a decision.
Delivery & Setup
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Online purchases usually include free shipping, but some brands charge extra for in-home setup.
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In-store purchases may include faster delivery and mattress removal, making it easier to switch out an old mattress.
Shop Mattresses Online or In-Store at Sleep USA
No matter how you like to shop, Sleep USA makes it easy to find the right mattress for your sleep style. Browse our best mattresses online and enjoy the convenience of shopping from home with great deals and hassle-free delivery. Prefer to test a mattress in person? Visit one of our Sleep USA store locations in Tennessee, North Carolina, or Georgia, where our sleep experts can help you choose the perfect fit.
Whether you're looking for affordable deals online or personalized guidance in-store, Sleep USA has you covered. Shop online today or stop by one of our stores to experience better sleep firsthand!
Final Thoughts
If you’ve been asking yourself, should I buy a mattress online or in store? The answer depends on what’s most important to you. Online shopping makes sense if you want a wider selection, lower prices, and a long sleep trial with easy returns. If testing a mattress in person, getting expert advice, and bringing one home the same day sounds better, shopping in-store is the way to go. There’s no one-size-fits-all answer. Think about your sleep preferences, budget, and how quickly you need your new mattress. Whether you buy online or visit a store, choosing the right mattress will improve your sleep and help you wake up feeling rested.
FAQs
What are the risks of buying a mattress online?
The biggest risk is not being able to test the mattress before purchase. While many online brands offer long sleep trials, returning a mattress can take time. Make sure to check return policies and customer reviews before buying.
Do online mattress stores offer the same quality as in-store brands?
Yes, many online mattress brands use high-quality materials that match or exceed the quality of in-store options. Online stores often sell directly to customers, cutting out retail markups while maintaining durability and comfort.
Can I negotiate mattress prices in-store?
Yes! Many mattress stores are willing to negotiate prices or offer extras like free pillows or mattress protectors. It never hurts to ask.
How do I know if a mattress is right for me if I buy it online?
Reading customer reviews, understanding firmness levels, and checking sleep trial policies can help. Many brands also have online quizzes that suggest mattresses based on sleep position, weight, and personal comfort preferences.
What’s the best way to return a mattress?
Online brands usually offer hassle-free returns, where they arrange a pickup for the mattress. In-store purchases often have stricter return policies, so check before buying.
